Frequently Asked Questions
What is the warranty?
ALL of our lightsabers come with a FREE 2 Year FULL Warranty, which even covers duelling - you won't find that confidence anywhere else!
What does the warranty cover?
Our Warranty covers absolutely everything, the electronics inside the hilt, the hilt itself and even the blade. We even have so much faith in the durability of our products that we even cover duelling (neopixel lightsabers & blades are not duel-covered).
Can I extend my warranty?
Yes you can, simply contact us through our customer service team and we will provide you with your options to extend your warranty for an added fee.
Can I duel with my lightsaber?
In short, definitely. We build our lightsabers with duelling in mind (because otherwise, what's the point?!). Our blades are made with durable polycarbonate found in riot shields and our hilts are made from a variety of premium aluminium alloy metals to offer robust durability.
Am I stuck to one blade colour?
No! All of our lightsabers offer easy colour changing built-in. All you need to do is use the button, or our new gesture control system, to change the blade colour.
Do your lightsabers have sounds and effects?
We don't believe in selling just a hilt to then hit you with hidden costs for electronics. We provide our Premium electronics as standard for all lightsabers across the board, which includes a polycarbonate duel-ready blade.
Are electronics included?
Of course! All our lightsabers have 12 different soundfonts as standard and also have various sound levels (including silent), as well as boasting Gesture Control, Flash-on-Clash, Blaster Deflection Simulation, Velocity Detecting Smooth Swing Technology, and much more! Yes, all of this is included as standard.
Shipping & Delivery
When will my order ship?
The delivery times for each product can be found on the product page.
All orders are processed within 24 hours to ensure swift delivery, once your order has been processed you cannot cancel your order but can return it.
How long does it take to ship my product?
We will do our best to ship your product as soon as we can! Please check the product page an estimated delivery time.
Where is my order coming from?
Orders from US customers are shipped from the USA.
Orders from the EU and UK are shipped from the EU.
Custom Lightsaber Builds are made using patented technologies and shipped from China, allowing us to produce the best quality products at a far more affordable price (if we used the same processes in the UK or USA it would cost 4 times more!).
Every product is quality checked before dispatch, which means we guarantee the best quality and explains our significantly low return rate of less than 0.25%.
Will I have to pay international taxes and duties?
Although we try to limit the impact of any additional fees, your order may be subject to import duties and taxes if it is not locally shipped, which are levied once a shipment reaches your country. The exact value of this may vary depending on the country to which the order was shipped, which it is your responsibility to be aware of. You should contact your customs office for specific amounts and percentages. Saberzone cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying any additional charges for customs clearance. Note, in rare occasions custom agents may delay delivery of some packages. We cannot provide a refund on the basis of refusal to pay any import charge.
How do I change something on my order?
We strongly encourage our customers to check all the information they provide both before and after completing an order. We should be able to change some details for your order within 24 hours of the order being placed. However, once your order reaches your courier you will be required to pay a $50 charge to alter any details.
What does my order status mean?
Order Confirmed: Your order has been made successfully and is in a queue for processing.
Processing: We have started to handcraft your order.
With Courier: Your order has been made and is on it's way to your doorstep.
Delivered: Your order has been successfully delivered.
If you encounter any problems or would simply like an update on your order status, feel free to contact our dedicated customer service team for further information.
Why was my order cancelled?
Your order may have been automatically cancelled for various reasons, the most common of which are a failure of payment or our security systems detected a high fraud risk. If you encounter any cancellation or payment problems please contact our customer service team who will be able to solve any problems you may have.
Does my discount code apply to all items in my cart?
Unless otherwise noted, discount codes do not apply to sales and clearance items. In addition, only one discount code can be applied to an order
Returns & Cancelations
What if I've received a damaged item?
Please Contact Us demonstrating the damage to the item (by image and/or video) and explaining any problems you are having and we will help you out troubleshooting and getting a replacement sent out to you straight away!
How do I return my order?
In order to send in your return, it must be authorised by our return staff. Contact Us with the subject "Return Request" and include your order number for approval. Your order number can be found on your order confirmation or any update emails that we have sent you regarding the order (such as tracking). If you no longer have your order number, please include the email address and first and last name used for the order. Returns must be in pristine condition and in original packaging to be eligible for exchange. Shipping is covered by the buyer.
What is your return policy?
If within the first 14 days after delivery you are unsatisfied, returning your order is as easy as contacting us and beginning the return process. Most lightsabers can be returned for a full refund, however, due to the custom nature of our Lightsaber Builder™, any Lightsaber Builder™ products can only be returned for store credit or exchange.
How do I cancel my order?
All orders are custom made and production begins within 24 hours after an order is placed (immediately after processing). Orders can be cancelled unless the order has been processed. To cancel your order, please Contact Us with the subject “Cancellation Request” as well as including your order number. Your order number can be found on your order confirmation email and/or order invoice.
Are you part of Disney?
No. We are not affiliated with Lucas ltd or Disney and we will not make replica light sabers from any of the movies, video games, comic books. Our designs do not match anything used in the films, games, comics or any other media.